Billing & Subscription Plans
The Billing tab in Settings lets you choose a subscription plan and manage your payment method. Only the account Owner can access billing settings.
Accessing Billing
Click your profile icon in the top-right corner
Select Settings
Click the Billing tab
The Billing page has two sections: Plan at the top and Payment below.
Subscription Plans
Aprenta offers two subscription options:
Monthly -- Billed on a monthly cycle. Provides flexibility if your district needs to evaluate the tool before committing long-term.
Yearly -- Billed annually. A good fit for districts that have adopted Aprenta as part of their ongoing professional development program.
Both plans include full access to all Aprenta features -- observations, forms, scheduling, reporting, and user management. There are no feature differences between plans.
Your Current Plan
The Billing page shows which plan you are currently on. If you are on a monthly plan, you will see:
"Your current plan is monthly. You can switch to yearly at any time and you'll be prorated for the remainder of the year."
If you are on a yearly plan, you will see:
"Your current plan is yearly. You can switch to monthly at any time, and at the end of your yearly billing cycle, you'll be switched to monthly billing."
Changing Your Plan
To switch between Monthly and Yearly:
Click the plan card you want to switch to
A confirmation dialog appears explaining how the change will be applied:
Switching to yearly: You will be prorated for the remainder of the year
Switching to monthly: You will be switched to monthly billing at the end of your current yearly billing cycle
Click to confirm the change
You will see a success message when the subscription updates.
Payment Method
The Payment section below the plan cards displays your current payment card on file, including the card brand, last four digits, and expiration date.
If no payment method has been added yet, you will see a + Add button to enter your card details.
Adding or Updating a Payment Method
Click + Add (if no card is on file) or Update (if you already have a card)
Enter your card details:
Card Number
Expiry Date
CVC
Enter your Billing Info:
Full Name (defaults to the account owner's name)
Billing Address (street address, city, state, country, and ZIP/postal code)
Click Save
Aprenta uses Stripe for secure payment processing. Your card information is handled directly by Stripe and is never stored on Aprenta's servers.
To cancel the form without saving, click Cancel to return to the card details view.
Free Trial
New Aprenta accounts start with a free trial period. During the trial, you have full access to all features so your district can evaluate the tool with real observations. When the trial ends, you need an active subscription and payment method to continue using the service.
Account Status and Billing
Your account status reflects your billing standing:
Status | What It Means |
Active | Your subscription is current and everything is working normally |
Past Due | A payment has failed -- update your payment method to resolve this |
Cancelled | The account has been cancelled by the Owner |
Suspended | The account has been suspended due to unresolved payment issues |
If your account enters a Past Due state, go to the Billing tab and update your payment method to restore access.
Need Help?
If you have questions about billing, charges, or plan changes that are not addressed here, contact our support team for assistance.